Q:This flexible endoscope comes with several interfaces
A:Optional USB port and aviation plug interfaces.
Q: Are you a manufacturer or a trading exporter ?
A:We are both the manufacturer and exporter by our own qualification.
Q: What camera quality do you manufacture?
A: We offer resolutions from SD, HD ,4k,to fluorescence camera systems. The picture is very clear and bright, even in dark spaces.
Q: Do you offer OEM or customization cooperation ?
A: Yes, we support OEM/ODM. We can customize the length, diameter, logo, or add special functions as you need.
Q: What is the warranty?
A: We offer a 24-month warranty for manufacturing defects.
Q: What is your MOQ and price?
A: MOQ can be as low as 1-5 units for samples. Price depends on models and quantity. Pls feel free to contact us for aspecific quote.
Q: How long is the delivery?
A: Usually 15-30 days after order confirmation plus advanced payment or L/C arrived for standard models. Customized orders may take longer and need discussion.
Q: What are the terms of payment?
A:We accept t/t bank transfer, Western Union, MoneyGram, Paypal, Sigue, L/C, cash and other payment methods
Q: What is the delivery time and method?
A:Delivery time depends on the product and quantity you order. Usually our delivery time is 3-7 days. If we have them in stock, we can ship them right away. We have long-term cooperation with global freight forwarders, we can express, air or sea delivery for you, different modes of transportation costs and time are different, we will give sincere advice according to your situation, you can determine, for many countries, we provide door to door transportation services, even including customs clearance and tax.
Q:How about your after-sales service?
A:The product provides a two-year warranty, if you have any questions, please contact us at the first time, we have trained and enthusiastic after-sales engineers for your service, within the warranty period, we will be free of charge replacement or maintenance; After the warranty period, we still provide lifelong technical support and service.
Q: How do we secure the transaction?
A:We are a professional medical company, with many government certifications, our company's goal is to provide more and more customers around the world with quality medical products, as well as more secure payment methods, all transactions between you and us are 100% guaranteed that you will enjoy our wholehearted service.
